Queuing Theory and Testing

Since there is always more work to be done than there are people available to do it, without some other mechanism to bubble up those older tickets they will languish forever.

I’m an Author?

I guess in a way I have been an author for a long time. I’ve been blogging for many years, and I have published a lot of video courses, but there is something about writing a book that makes me feel like I can now actually call myself an author.